Dunkin’ Donuts
About
Donuts, Coffee & Tea
Price Range : Inexpensive ($)
Location
Adress: 1200 Brooks Ave, Rochester, NY 14624
Phone: (585) 235-6790
Business info
- move_to_inboxTake-outYes
- credit_cardAccepts Credit CardsYes
- tap_and_playAccepts Apple PayNo
- local_parkingParkingGarage
- local_parkingBike ParkingNo
- transit_enterexitOutdoor SeatingNo
- wifiWi-FiFree
Reviews
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Kirtus Warner
Kiisk location in an airport low expectations overall and they delivered perfectly on an average experience with average product. Customer service was adequate, product was adequate, the donuts were adequate, the coffee was adequate, so there you go three stars all day long...
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Yankie 17
Just got off my flight went to get a coffee for my ride home... stood there for a minute then asked the millennial sitting there on his cell phone if he knew if they were open. Oh sorry I'm on break. I'll be done in 25 minutes. Was the response I got. He was also the only person working...
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Kevin B
My low expectations were exceeded. This DD opens at 5AM but this morning they opened shop 20 min early to find at least 50 people lined up clambering for their morning coffee. Despite seemingly poor employee attitudes, they did deliver a high quantity of service to the early morning crowd, so, giving them a little credit for speed.
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Ronnie Johnson
I just ordered at this location. On the way to the gate to catch our plane my wife I noticed that the cream cheese we ordered was not in the bag. I returned to the counter and instead of being helped I was told to go to the back of the line. I explained the issue but the cashier told me that I didn't order anything and that unless they found my order that they couldn't give a side of cream cheese. I calmly explained what took place as she continued to search through her order screen to prove that I wasn't a customer. Finally after a few minutes she find the order and without any apology and a very nasty attitude gave me the cream cheese. I wouldn't have written this but to my shock the owner of the location PAULA VIEIRA was sitting there watching the whole thing!! When I asked for the general managers info she stepped forward and rudely began to support her employees behavior. Finally the manger of the store SCOTT ALLEN came out and apologies for both of their behavior. Is this the type of service we should receive because they are the only DD in the airport. I guess because I was in my sweatsuit and not my business suit that I don't deserve customer service.
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Ann Victorious
Waited for over half an hour and no one showed up. 4 pm . You would think there would be a sign that someone will be back since everyone at the airport is on a schedule. Very disappointed.